Question 1

What core services does Al-Hashemya provide?

Accepted Answer

We provide end-to-end maritime services including vessel reception and discharge of bulk and bagged cargo, storage across 10,000+ m² of warehouses, inland material transport, issuance of official bills of lading and documents, and real-time shipment tracking.

Question 2

What sets Al-Hashemya apart from competitors?

Accepted Answer

Over 20 years of experience since 2002, 30-100 specialised staff, 10,000+ m² of storage, a fully integrated equipment fleet, and a proven reputation with the largest shipping lines. We operate to the highest quality and safety standards.

Question 3

Can I visit the port and tour the facilities?

Accepted Answer

Absolutely — we welcome site visits. Contact us to schedule an appointment. We will give you a full tour of the facilities and walk you through our operational workflows.

Question 4

How long does vessel discharge take?

Accepted Answer

It depends on cargo volume and type. Standard shipments typically take 24–72 hours. Large consignments may require up to a week. We adhere to the schedule agreed with the client.

Question 5

What is the difference between import and Ship Loading Support?

Accepted Answer

Discharge covers vessel reception, hold unloading, quay handling, storage and release to the client. Ship-loading support covers receiving shipping-ready cargo, preparing it on the quay, loading the vessel and documenting the operation.

Question 6

What documents are required to import cargo?

Accepted Answer

We require: commercial invoice, bill of lading, certificate of origin, packing list, and certificate of conformity if applicable. Our team helps you prepare and track every document through to release.

Question 7

What types of cargo do you handle?

Accepted Answer

We handle all bulk cargo types: iron and ores, phosphate, sulfur, urea, corn and agricultural produce, potatoes, oranges, clinker and timber, and more. We have hands-on experience with 8+ primary cargo categories.

Question 8

Do you offer storage services?

Accepted Answer

Yes — we operate 10,000+ m² of fully equipped storage including covered warehouses for sensitive goods and open yards for bulk cargo, all secured with continuous surveillance.

Question 9

What is your monthly operational capacity?

Accepted Answer

We handle over 250,000 tonnes per month across various cargo types. Maximum throughput depends on cargo type and berth availability at the port.

Question 10

How can I track my shipment?

Accepted Answer

Use our tracking page — enter your B/L or order number to see live status updates. You can also reach us directly on WhatsApp.

Question 11

What are your working hours?

Accepted Answer

We operate Sunday–Thursday 8:00 AM – 5:00 PM and Saturday 9:00 AM – 1:00 PM. For urgent or emergency shipments, you can reach us outside hours via WhatsApp.

Question 12

Do you offer free quotations?

Accepted Answer

Yes — we provide free, comprehensive quotations for all services. Fill in the quick-quote form on the contact page or reach us directly via WhatsApp or phone. We reply within 24 hours.

Question 13

What areas do you serve?

Accepted Answer

We cover port operation zones including El Mex and El Tafrea, with cargo movement to other governorates via road freight from Alexandria.

FAQ

Frequently Asked Questions

How can we help you?

General Services

Discharge & Import / Export

Cargo & Storage

Tracking & Support

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